Refund Policy of MellowBerry
Last Updated: January 1, 2023
General Conditions
At MellowBerry, our goal is to ensure that every customer is satisfied with their order. If you are not completely happy with your purchase, our refund policy outlines the circumstances under which we can offer a refund. This policy is valid for online orders placed through mellowberry.site and services provided at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Refund Eligibility
Refund requests must be made within 24 hours of order delivery or pickup. To qualify for a refund, your item(s) must be either incorrect, damaged, or substantively inadequate in quality. All items must be returned in their original condition, unopened, and with proof of purchase. For health and safety reasons, we cannot accept returns of food items that have been opened, partially eaten, or tampered with.
How to Process a Refund
To initiate a refund, please contact us at +44 20 7946 0958. Provide your order number, details about the product(s) you would like to return, and the reason for the return. Our Customer Service team will guide you through the process and provide further instructions if your refund request is deemed eligible.
Non-Refundable Items
Please note that gift cards and promotional items such as seasonal offers or promotional meals are not eligible for a refund.
Refund Method
If your refund is approved, the refund will be processed, and a credit will automatically be applied to the original method of payment. Please allow a certain number of days for the credit to appear on your statement, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact our customer service at +44 20 7946 0958 for assistance.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank—there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Shipping
We do not require you to physically return food items. However, you may need to provide photographic evidence of the product’s deficiency for verification purposes.
Contact Information
For any questions or concerns regarding the refund, contact our customer service at +44 20 7946 0958 or visit our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Amendments
MellowBerry reserves the right to amend this Refund Policy at any time. We recommend our customers review this policy periodically.